To make sound recommendations for improvement, Web analysts require an understanding of information architecture. Many resources are available. Here’s a starting point:
- Boxes and Arrows, a peer-written journal dedicated to discussing, improving and promoting the work of information architecture and design.
- The Information Architecture Institute, a non-profit volunteer organization dedicated to advancing and promoting information architecture.
Recommended books (external links to Amazon.com):
- Information Architecture: Blueprints for the Web by Christina Wodtke, founder of Boxes and Arrows.
- Information Architecture for the World Wide Web: Designing Large-Scale Web Sites, 3rd Edition 2006, By Louis Rosenfeld (louisrosenfeld.com) and Peter Morville (semanticstudios.com).