Most of my data on my Google Analytics, including web site traffic has completely changed after a refresh of the page. The numbers have completely changed from the four hundreds to eight eight. Why would this happen and can I get the data back?
Occasionally, we receive questions such as above. Here’s a troubleshooting checklist for getting to the bottom of strange data:
☐ Have you unknowingly switched profiles or accounts?
☐ Is the date range correct or has it changed?
☐ Could you have clicked on another tab or metric group, such that the metrics in the columns have changed?
☐ Is an Advanced Segment applied that should not be applied?
☐ Is an in-report filter applied that should not be applied?
☐ Are you selecting such a large date range that sampling has been triggered?
☐ Are you looking at a Shortcut, mistaken for a Standard Report?
Historical data is typically not affected by user interface problems, so if you are seeing historical data problems, it could be that there’s a problem with the interface. Log out and log back in.
Google Analytics has had occasional data problems. So it may be a good idea to check the Google Analytics Status Dashboard, and search on Twitter.
If none of the above is the problem, contact us for assistance. We troubleshoot in as cost-effective manner as possible. We will need Admin access to your account as we will want to check the change log.
