Provide “Support Access” to Google

For Google Support to help you with your Google Analytics account, a person with Manage-Users Administrator Access has to grant Google Support Access by ticking a check box to “Allow Google support to access my accounts when I report issues.”  Here’s how:

  1. Log into your Google Analytics Account.
  2. At the top right of the browser, click the Settings link.
  3. Select the check box for Allow Google Support to access my accounts when I report issues.
  4. Click “Save User Settings.”

When the support event is over, untick the check box to end Support access.

Google will always request access via email, from an email that ends in “google.com”.  Protect yourself against possible fraud/phishing by understanding the following protocol:

  • When the Google Support team needs access to your reports in order to troubleshoot the issue, they must request access via email
  • This request will outline the reasons and duration of requested access
  • The request is sent out to the user or administrator who requested the support. For this reason, the email address you provide to us to use to contact the support team should be the same as the email address you use to access the Analytics account in question
  • The Admin/User can then Approve or Reject this request by simply replying to the request with ‘Approve’ or ‘Reject’ in the body of the reply
  • The person who requested this access will always be copied on the request access email
    • The first reply counts – if an email request is sent to multiple recipients, the reply from the person who replies the first counts (e.g., if the first reply is “Approve”, and subsequent replies are all “Reject”, the request is still deemed approved, and vice versa.)
    • Once the person replies, all recipients on the original request will receive an email update that “user1@yourcompanysite.com” has been granted / denied Google admin / user level access to the Google Analytics Account UA-XXXXX.