Get answers to the most common questions asked about ClickInsight’s in-classroom training courses. Feel free to contact us with any other questions you have about our courses.
How can I pay for a course registration?
Can you offer the course at my location?
Will I receive a Certificate of Completion after I take one of your courses?
Do I need a promotional code to get any of the ‘Early Bird’ discounts?
I registered for an account but I get an error message when I try to log in.
What does your 100% Satisfaction Guarantee mean?
Can I cancel my course registration?
Do I need to bring my own laptop to the course?
How does the catered lunch work if I have food allergies or dietary restrictions?
What are the location & directions of the in-class training?
Are there any prerequisites for the in-class training?
We accept the following forms of payment:
- Credit Card
*For cheque and eTransfer payments please contact us to arrange. Note that your course registration will not be reserved until payment is received in full.
We do not accept international wire transfers.
Yes! We can offer the standard courses at your location to a group of individuals, or work with you to build a more customized course specific to your organization. Please contact us for more details.
Yes, a Certificate of Completion will be provided to those who have completed a ClickInsight Course.
No. For your convenience, all pricing discounts are automatically applied upon checkout. You can refer to the specific course pages for regular pricing:
Your account will only be created upon the completion of your first purchase. If you do not complete a purchase following your account set up, you will have to re-complete these steps when you are ready to make your first purchase.
If you are unsatisfied with our in-classroom analytics training courses you can request a refund before the end of day on the 2nd day of the course. We will ask for your feedback and reasons.
In the event that you are unable to attend, a substitute attendee may be sent. Please notify ClickInsight of any changes as soon as possible.
A full refund of the registration fee less a 5% administration fee will be provided upon cancellation, if received in writing 30 business days prior to the start of the course. If cancellation is received within 10 business days of the course start, a full refund less a 25% administration fee will apply.
Please note that if we have fewer than 3 registrations two weeks ahead of the course date, we reserve the right to cancel the course. If you are making travel arrangements such as flights and hotels to attend this course, we suggest ensuring these arrangements are refundable or protected by travel change insurance.
Yes, please bring your laptop and power cord. WiFi will be available for use.
Attendees will be provided with lunch and snack items on both days of the courses. If you have any allergies or dietary restrictions, we ask that you please advise us in advance so we can ensure that there are appropriate food items for you.
- Bloor Islington Place
3280 Bloor Street West, Toronto, Ontario (map)
Centre Tower, 2nd Floor
- Public Transit: Exit the Islington Subway Station and take the tunnel under Islington Avenue to the ‘Bloor Islington Place’. Buses from both TTC and Mississauga Transit service the Islington Subway Station.
- Parking: Underground at any of the Parking Garage entrances for 3250 to 3300 Bloor Street West or park at a GreenP lot nearby. Please allow extra time to locate parking. Because we are adjacent to the Islington subway, commuters downtown do occupy the majority of the parking spots.
Google Analytics Course:
Beginners may take this course but could feel overwhelmed if this would be your very first exposure to Google Analytics. We highly recommend beginners take advantage of Google’s free training. If you have never logged into Google Analytics, we recommend you take the first two modules of the Google Analytics for Beginners course, (approximate time: 2-4 hours)