Get answers to the most common questions asked about ClickInsight’s in-classroom training courses. Feel free to contact us with any other questions you have about our courses.
How can I pay for a course registration?
Can you offer the course at my location?
Will I receive a Certificate of Completion after I take one of your courses?
Do I need a promotional code to get any of the ‘Early Bird’ discounts?
I registered for an online course but I get an error message when I try to log in.
What does your 100% Satisfaction Guarantee mean?
Can I cancel my classroom course registration?
Do I need to bring my own laptop to the classroom course?
How does the catered lunch work if I have food allergies or dietary restrictions?
What are the location & directions of the classroom training?
Are there any prerequisites the courses?
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How can I pay for a course registration?
We accept the following forms of payment:
- Credit Card via PayPal
- Cheque*
- eTransfer*
*For cheque and eTransfer payments please contact us to arrange. Note that your course registration will not be reserved until payment is received in full.
We do not accept international wire transfers.
Can you offer the course at my location?
Yes! We can offer the standard courses at your location to a group of individuals, or work with you to build a more customized course specific to your organization. Please contact us for more details.
Will I receive a Certificate of Completion after I take one of your courses?
Yes, a Certificate of Completion will be provided to those who have completed a ClickInsight Classroom Course.
Do I need a promotional code to get any of the ‘Early Bird’ discounts?
No. For your convenience, all pricing discounts are automatically applied upon checkout. You can refer to the specific course pages for regular pricing.
I registered for an online program but I get an error message when I try to log in to the learning portal.
Your account will only be created upon the completion of your first purchase. If you do not complete a purchase following your account set up, you will have to re-complete these steps when you are ready to make your first purchase.
What does your 100% Satisfaction Guarantee mean?
If you are unsatisfied with our in-classroom analytics training courses you can request a refund before the end of day on the 2nd day of the course. We will ask for your feedback and reasons.
For our online programs, you may request a refund within 2 weeks of your program start date.
Can I cancel my classroom course registration?
In the event that you are unable to attend, a substitute attendee may be sent. Please notify ClickInsight of any changes as soon as possible.
A full refund of the registration fee less a 5% administration fee will be provided upon cancellation, if received in writing 30 business days prior to the start of the course. If cancellation is received within 10 business days of the course start, a full refund less a 25% administration fee will apply.
Please note that if we have fewer than 3 registrations two weeks ahead of the course date, we reserve the right to cancel the course. If you are making travel arrangements such as flights and hotels to attend this course, we suggest ensuring these arrangements are refundable or protected by travel change insurance.
Do I need to bring my own laptop to the course?
Yes, please bring your laptop and power cord. WiFi will be available for use.
How does the catered lunch work if I have food allergies or dietary restrictions?
Attendees will be provided with lunch and snack items on both days of the courses. If you have any allergies or dietary restrictions, we ask that you please advise us in advance so we can ensure that there are appropriate food items for you.
Directions to classroom training?
- Bloor Islington Place
3250 Bloor Street West, Toronto, Ontario (map)
East Tower, 12th Floor- Public Transit: Exit the Islington Subway Station and take the tunnel under Islington Avenue to the ‘Bloor Islington Place’. Buses from both TTC and Mississauga Transit service the Islington Subway Station.
- Parking: Underground at any of the Parking Garage entrances for 3250 to 3300 Bloor Street West or park at a GreenP lot nearby. Please allow extra time to locate parking. Because we are adjacent to the Islington subway, commuters downtown do occupy the majority of the parking spots.
Are there any prerequisites for the courses?
Google Analytics Classroom Course:
Beginners may take this course but could feel overwhelmed if this would be your very first exposure to Google Analytics. We highly recommend beginners take advantage of Google’s free Skillshop training.
For our RISE GA4 Success Program, because this is a self-paced program with opportunity for clarifications through Office Hours over 12 months and unlimited replays of video lessons, beginners find the RISE program easier and are more likely to be successful.
