Over the past two weeks, we’ve had four requests for help from individuals who seem to have lost their Google Analytics data and are greeted by a screen like this when they sign into their account:
Here are a few reasons why this might be a problem:
- Are you logged into the proper account? Check the sign-in ID at the top right. You may have signed in with another Google account than the account you intended to sign in with. Cookies from that other session were active when you clicked on [Access Google Analytics] and you aren’t logged in with the Google sign-in ID has access to Google Analytics.
- Has a Google Analytics administrator changed your access? If you are not the administrator of the Google Analytics account, check with the administrator. If you are one of many administrators, check with another administrator who has access to see which sign-in IDs have access.
- You might say, well, why would they make this change? Google has recently changed Google Analytics Access Controls, and this can be disorienting and confusing, leading to errors. We blogged about the pending Google Analytics access changes back in March, but the controls have evolved since and have 4 levels, instead of the 3 levels announce earlier this year. Read Google’s most recent blog post (August 30, 2013).
- The Views/Profiles have been deleted. If this is the case, you need to take action immediately. There is a limited time during which Views/Profiles can be restored — Read our article on restoring profiles (now called Views).
If there are any more causes you’ve come across, do comment and we’ll update this post